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Frequently Asked Questions
Question:




If the application is not showing up on the Android Market, this could be because of a few things. Firstly, some countries do not yet have paid applications available to them.

If this is not the case for you, and you still do not see the application, this is an Android Market issue. Give the phone some time for the internal cache to update and try again. If this is still a problem, try resetting your phone, and try again. Keep trying and it should eventually work. Here are some Android Market support threads you can look at and post a comment in about your problem...

http://www.google.com/support/forum/p/Android+Market/thread?tid=40dc07e3a35208c1&hl=en

Also, this is the Android Market support center:
http://market.android.com/support/bin/request.py?contact_type=contact_policy


Alternatively, you can purchase MyBackup Pro from here.




Give the phone sometime for the internal cache to update and try again. If this is still a problem, try resetting your phone, and try again. Keep trying and it should eventually work. Here are some Android Market support threads you can look at and post a comment in about your problem...

http://www.google.com/support/forum/p/Android+Market/thread?tid=40dc07e3a35208c1&hl=en

Also, this is the Android Market support center:
http://market.android.com/support/bin/request.py?contact_type=contact_policy




When you do a device reset (or get a new phone), during the boot up the device will ask you for a Google Account user name and password. As long as you use the same Google Account you had used during the time of purchasing the application, you will not need to pay again for the application, and you will be able to re download it anytime you like.

You can also, always Download the latest version of MyBackup Pro from here, and activate this with your Google Checkout order number.




We can not get the applications data because of security built into Android. But we have provided developers the ability to integrate with us and some are beginning to do this. If you would like any application to have the ability to be backed up by MyBackup Pro, you may want to contact the developers of such applications and have them contact us for instructions on how to integrate with us.




This is an SD Card error. First, make sure you have enough free space on the SD card to create a backup (even online backups need temporary space to create a backup), and also make sure the phone is not connected to the PC when doing a Backup or a Restore. If there is still a problem, try to uninstall the application, reboot the phone (turn off and back on), and install it again. If there is still a problem, you may need to format your SD Card, and have a look at this.

fix your G1 Android messed up SD card




You can always get the latest version from this link:
http://www.rerware.com/MyBackup/MyBackupPro.apk
You will need your Google Checkout order number to activate the application.




Any application will only be able to move non-protected applications off of the device. Android has security built in that does not allow an application to be copied off of the phone if it is published as "Protected".




These are known integrated applications:

- aHome
- AK Notepad
- Apps Organizer
- aTrackDog
- EboBirthday
- GDocs
- Meridian Player Noble
- Missed Call for Android 2.0
- More Icons Free Widget
- More Icons Widget
- Note Everyting
- Note Everyting Pro
- OI NotePad
- OI Safe
- OI Shopping list
- Power Manager
- Power Manager Pro
- Quick Profiles
- StreamFurious

and a lot more to come.

If you are interested in other applications, please email the developers as they can integrate with us very easily.
http://www.rerware.com/MyBackup/Integration.html




Sometimes after an upgrade to a newer version of MyBackup Pro the scheduler quits working. To solve this, please uninstall the application, reboot the phone (turn off and back on) and install the application again. Also, don't forget to set a new schedule on.




Yes, absolutely. The Data is transmitted over an encrypted channel using https, ssl.
We will never share your information with any third party company. RerWare, LLC will never look at any user backup information on our servers.
Click here for the complete Privacy Policy
We would like to hear from you!
Ideas, suggestions, comments?

Feel free to contact us by email. We will attempt to reply within 48 hours.
Support@RerWare.com

Like our applications? Please help support us by leaving feedback on the Android™ Market.
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